Support Plans

Choose the level of strategic support that matches where your business is. Each FLEX tier includes the foundation; Premium FLEX adds the strategic layer that turns IT into a planned program.

  • Premium · Lite · Flex tiers
  • Quarterly business reviews on Premium
  • Documented inheritance at every level

The decision

Choose by accountability, not by a feature checklist

The tiers are not three random bundles. They describe how much of the technology operating model Flexnet Networks should own with you, from project help to a fully managed strategic program.

Premium FLEX

Flexnet Networks owns the operating program with you

Best when leadership wants technology fully managed — a planned roadmap, proactive security with a recurring audit, quarterly reviews, and one accountable partner for day-to-day operations.

Lite FLEX

Your team keeps control, Flexnet Networks adds depth

Best when a lean internal team — often just a lead or two — needs Flexnet Networks to manage monitoring, escalation, Microsoft 365 depth, and the heavier technical work alongside them.

Flex

Use Flexnet Networks for targeted projects or hourly work

Best when you need a project, remediation, migration, or occasional co-managed help without a managed-services agreement.

A bright planning-table still life with three unmarked support-plan pathways returning to one shared foundation tile.

The tiers

One platform, three engagement levels

The Flexnet Strategic Platform is delivered through three support tiers. Pick the level of partnership that matches where your business is today.

Lite FLEX

Four milestone blocks then a brushed-aluminum bridge then three more blocks, with amber pins flanking the bridge — Lite extends the team.

A managed backbone for teams with a lean internal IT presence.

For businesses with a lean internal IT team — often just a lead or two — who need Flexnet Networks to manage monitoring, escalation, and the deeper technical work alongside them. The strategic-platform foundation, scaled to a co-managed engagement.

  • 24/7 proactive monitoring, alerting, and human support
  • Tiered remote support hours
  • Discounted on-site support
  • Semi-annual business reviews
  • Verified backup testing (annual)
  • Cybersecurity posture summary

Flex

Three matte-ceramic milestone blocks in a small, self-contained cluster on a paper-white surface — Flex is one discrete, well-defined job.

Project- and time-based engagements, billed as you go.

For organizations that need Flexnet Networks on a project or time basis — a specific project or occasional hourly work, without an ongoing managed-services agreement. Best as a starting point or a top-up to an existing internal arrangement.

  • Project-based engagements
  • Hourly billable support
  • Self-managed by default
  • One-time onboarding documentation
  • Best-effort response

Feature comparison

What is included in each tier

A side-by-side view of inclusions, SLAs, and responsibilities. The sales conversation confirms the final scope for your environment.

Support model

Premium FLEX
Managed program
Lite FLEX
Co-managed
Flex
Project-based

24/7 monitoring, alerting & human support

Premium FLEX
Lite FLEX
Flex

Patch management & scheduled maintenance

Premium FLEX
Lite FLEX
Flex

Unlimited remote support hours

Premium FLEX
Lite FLEX
Tiered
Flex
Hourly billable

On-site support

Premium FLEX
Included
Lite FLEX
Discounted
Flex
Hourly billable

Microsoft 365 administration

Premium FLEX
Lite FLEX
Flex

Endpoint security & EDR

Premium FLEX
Included
Lite FLEX
Add-on
Flex
Self-managed

Email security & phishing defense

Premium FLEX
Included
Lite FLEX
Add-on
Flex
Self-managed

Backup & disaster recovery

Premium FLEX
Included
Lite FLEX
Add-on
Flex
Self-managed

Verified backup testing

Premium FLEX
Quarterly
Lite FLEX
Annual
Flex

65-point onboarding & documentation

Premium FLEX
Lite FLEX
Flex
One-time

Vendor coordination

Premium FLEX
Lite FLEX
Flex

Business reviews

Premium FLEX
Quarterly
Lite FLEX
Semi-annual
Flex

vCIO advisory & technology roadmap

Premium FLEX
Lite FLEX
Flex

Annual budget planning

Premium FLEX
Lite FLEX
Flex

Cybersecurity posture reporting

Premium FLEX
Lite FLEX
Summary
Flex

Security audit & assessment

Premium FLEX
Annual
Lite FLEX
On request
Flex

Compliance / cyber-insurance evidence pack

Premium FLEX
Lite FLEX
On request
Flex

How to choose

Which tier fits your business?

Premium FLEX

For businesses that want technology fully managed end to end. Flexnet Networks owns the operating program: fully managed infrastructure, layered security with a recurring security audit, vCIO advisory, and a documented technology roadmap.

Lite FLEX

For businesses with a lean internal IT team — often just a lead or two — who need Flexnet Networks to manage monitoring, escalation, and the deeper technical work alongside them. The strategic-platform foundation, scaled to a co-managed engagement.

Flex

For organizations that need Flexnet Networks on a project or time basis — a specific project or occasional hourly work, without an ongoing managed-services agreement. Best as a starting point or a top-up to an existing internal arrangement.

Questions

Common questions about FLEX tiers

Yes — that is exactly what Lite FLEX is built for. Your internal team owns the day-to-day, and Flexnet Networks provides 24/7 monitoring, deeper technical expertise, escalation for the hard problems, and a second set of senior hands when projects pile up. Premium FLEX also supports co-managed models. Either way, your internal staff gets backup and bench depth, not a replacement.

Pricing is structured per managed user and endpoint, and per location, with discounting as you scale. Rather than a generic per-seat sticker price, Flexnet Networks provides a written quote after the initial consultation — scoped to your actual environment, the tier you choose, and the locations you run. You see exactly what you are paying for and why.

The consultation is not part of a tier — it is the working session that comes before any decision. It reviews your current operations, security posture, and technology roadmap, and ends with a written recap and a recommended path. It is the right first step whether you go on to Premium FLEX, Lite FLEX, a one-off Flex project, or simply take the recap and act on it yourself. No tier, no obligation.