Support Plans
Choose the level of strategic support that matches where your business is. Each FLEX tier includes the foundation; Premium FLEX adds the strategic layer that turns IT into a planned program.
The decision
The tiers are not three random bundles. They describe how much of the technology operating model Flexnet Networks should own with you, from project help to a fully managed strategic program.
Premium FLEX
Best when leadership wants technology fully managed — a planned roadmap, proactive security with a recurring audit, quarterly reviews, and one accountable partner for day-to-day operations.
Lite FLEX
Best when a lean internal team — often just a lead or two — needs Flexnet Networks to manage monitoring, escalation, Microsoft 365 depth, and the heavier technical work alongside them.
Flex
Best when you need a project, remediation, migration, or occasional co-managed help without a managed-services agreement.
The tiers
The Flexnet Strategic Platform is delivered through three support tiers. Pick the level of partnership that matches where your business is today.
Premium FLEX
Most popular
Strategic IT delivered as a fully managed program — proactive, planned, secured, and accountable.
For businesses that want technology fully managed end to end. Flexnet Networks owns the operating program: fully managed infrastructure, layered security with a recurring security audit, vCIO advisory, and a documented technology roadmap.
Lite FLEX
A managed backbone for teams with a lean internal IT presence.
For businesses with a lean internal IT team — often just a lead or two — who need Flexnet Networks to manage monitoring, escalation, and the deeper technical work alongside them. The strategic-platform foundation, scaled to a co-managed engagement.
Flex
Project- and time-based engagements, billed as you go.
For organizations that need Flexnet Networks on a project or time basis — a specific project or occasional hourly work, without an ongoing managed-services agreement. Best as a starting point or a top-up to an existing internal arrangement.
Feature comparison
A side-by-side view of inclusions, SLAs, and responsibilities. The sales conversation confirms the final scope for your environment.
Support model
24/7 monitoring, alerting & human support
Patch management & scheduled maintenance
Unlimited remote support hours
On-site support
Microsoft 365 administration
Endpoint security & EDR
Email security & phishing defense
Backup & disaster recovery
Verified backup testing
65-point onboarding & documentation
Vendor coordination
Business reviews
vCIO advisory & technology roadmap
Annual budget planning
Cybersecurity posture reporting
Security audit & assessment
Compliance / cyber-insurance evidence pack
| Feature | Premium FLEX | Lite FLEX | Flex |
|---|---|---|---|
| Support model | Managed program | Co-managed | Project-based |
| 24/7 monitoring, alerting & human support | — | ||
| Patch management & scheduled maintenance | — | ||
| Unlimited remote support hours | Tiered | Hourly billable | |
| On-site support | Included | Discounted | Hourly billable |
| Microsoft 365 administration | — | ||
| Endpoint security & EDR | Included | Add-on | Self-managed |
| Email security & phishing defense | Included | Add-on | Self-managed |
| Backup & disaster recovery | Included | Add-on | Self-managed |
| Verified backup testing | Quarterly | Annual | — |
| 65-point onboarding & documentation | One-time | ||
| Vendor coordination | — | ||
| Business reviews | Quarterly | Semi-annual | — |
| vCIO advisory & technology roadmap | — | — | |
| Annual budget planning | — | — | |
| Cybersecurity posture reporting | Summary | — | |
| Security audit & assessment | Annual | On request | — |
| Compliance / cyber-insurance evidence pack | On request | — |
How to choose
Premium FLEX
For businesses that want technology fully managed end to end. Flexnet Networks owns the operating program: fully managed infrastructure, layered security with a recurring security audit, vCIO advisory, and a documented technology roadmap.
Lite FLEX
For businesses with a lean internal IT team — often just a lead or two — who need Flexnet Networks to manage monitoring, escalation, and the deeper technical work alongside them. The strategic-platform foundation, scaled to a co-managed engagement.
Flex
For organizations that need Flexnet Networks on a project or time basis — a specific project or occasional hourly work, without an ongoing managed-services agreement. Best as a starting point or a top-up to an existing internal arrangement.
Questions
Yes — that is exactly what Lite FLEX is built for. Your internal team owns the day-to-day, and Flexnet Networks provides 24/7 monitoring, deeper technical expertise, escalation for the hard problems, and a second set of senior hands when projects pile up. Premium FLEX also supports co-managed models. Either way, your internal staff gets backup and bench depth, not a replacement.
Pricing is structured per managed user and endpoint, and per location, with discounting as you scale. Rather than a generic per-seat sticker price, Flexnet Networks provides a written quote after the initial consultation — scoped to your actual environment, the tier you choose, and the locations you run. You see exactly what you are paying for and why.
The consultation is not part of a tier — it is the working session that comes before any decision. It reviews your current operations, security posture, and technology roadmap, and ends with a written recap and a recommended path. It is the right first step whether you go on to Premium FLEX, Lite FLEX, a one-off Flex project, or simply take the recap and act on it yourself. No tier, no obligation.
